Michelle Burden
January 8, 2026
As we begin a new year, Russell Tree Experts would like to thank you, our loyal customers, for all you do to make our business a success! Because of your trust and continued loyalty in our services and staff members, we are now celebrating over 21 years in the tree care industry! We could not have achieved this without you!
Our team member Alex fertilizing an ash tree.
You love your trees and entrust us to ensure those trees last as long as possible by allowing Russell Tree Experts to provide plant healthcare services throughout the year. Many of you take advantage of our annual auto-renewal plan to ensure we provide the proper treatments at the proper time. This thoughtful commitment to your trees ensure they will last a long time.
We are also honored that you advocate for your trees by giving us the opportunity to prune, cable, and brace your trees as needed. Well-cared-for trees are happy trees and we love happy trees! Many of you once planted some of your trees in memory of a loved one or to mark a special moment. We take great pride in you trusting Russell Tree Experts to maintain these valued trees as they grow and quietly give back as only trees can.
Our team member Scott pruning a weeping willow tree.
Another reason we admire you is your proactiveness prior to having your work scheduled. You often notify us in advance when you prefer to have your work done or when a time conflict occurs. You also let us know when you have a bird’s nest or squirrel’s nest needing relocated prior to your scheduled date. You contact us in advance when you have to put your work on hold until a bee’s, hornet’s, or wasp’s nest has safely been removed. These considerate gestures helps our Production Manager to schedule work in a timely manner, avoids extended wait times for you, and keeps our crews safe.
While we do our best to schedule your work in the estimated time frame given, sometimes high winds, thunder, lightning, and heavy downpours can impact these time frames. Our Production Manager admires your flexibility as he adjusts the schedule to accommodate unexpected weather conditions.
Also from time to time we get urgent calls due to a tree suddenly falling and unfortunately landing on a building, home, or other structure. We appreciate your patience as priority needs such as this sometimes causes other customers to wait a bit longer than we originally anticipated.
Russell Tree Experts responding to an urgent and hazardous removal after a tree fell on the homeowner’s house during a thunderstorm in Columbus, OH.
Our crews also get called away for weeks and sometimes months at a time to assist with disaster relief like hurricanes, wildfires, ice storms, and more. The people who have suffered through these storms are so very thankful for our cleanup efforts when needed. This impacts you, our local valued customers. Your compassion and understanding as we collaborate with those affected by natural disasters throughout the country does not go unnoticed.
So many of you are very proactive upon being notified of your scheduled date. Prepping your lawn and driveway by moving vehicles, lawn furniture, and planters prior to our arrival allows our crews to complete your work efficiently and keeps your property safe. Not only that, but you are also considerate of your neighbors by informing them, when necessary, that we will be in the neighborhood.
Not only are you good neighbors and accommodate our crews by moving any items that may hinder efficient tree work, but you also often make yourselves available to be on site and even greet our crews upon arrival. Taking the time to chat with the crew upon their arrival and at the end of the job helps ensures our goal of providing the work to your complete satisfaction.
A group photo of just some of our team members!
We value your efforts to make our crews feel comfortable while they are visiting your property. Tree work can be laborious at times, and being offered a cold glass of water in 90 degree temperatures goes a long way. Our crews appreciate your willingness to maintain a safe distance from the work area to maintain everyone’s safety. They also have mentioned that many of you have provided snacks, kind words, and even occasional tips. Our crews are touched by these thoughtful acts of kindness.
As busy as so many of you are with work, family, and life in general, you considerately make time to provide glowing Google reviews and to share your experiences with your friends and family. These glowing reviews and referrals ensures our continual growth, and we are sincerely grateful.
You are valued, respected members of our community and many of you feel like family. We look forward to serving you in 2026 and beyond. Please know we are here for you 24/7 with an ISA Certified Arborist® available anytime. To speak with me or my coworker Snobilee for a free tree work quote, call us at (614) 895-7000 or request a free tree work quote online at RussellTreeExperts.com/Quote.
ADDITIONAL ARBOR ED™ ARTICLES!
Michelle Burden I Office Manager, Russell Tree Experts
Michelle joined Russell Tree Experts in 2019. Fall is her favorite time of the year! When she is not working she enjoy spending time with family and friends.